Shipping/Returns Policy

Easy Returns

If you are not 100% satisfied with your product, we offer a 30-day refund with a 25% restocking fee for most items.

To qualify for a return please note the following:

  • The item must be in new, unused condition, and in the original box and packaging. Indications of use include, but are not limited to: Cracks, scratches, dirty tires, pet hair or other household dirt, wear to seats and armrests, damage to charging ports, scratches to the frame, or scratches on remote controls
  • Return shipping costs are the responsibility of the customer
  • Items must be returned within 30 days 
  • Unfortunately, delivery service fees, including Next-Day and Overnight shipping fees, and Tech Set-Up are not refundable

You must have a return authorization number to qualify for a return:
Please call us at our number (Monday - Friday 9am to 5pm EST) or you can email us at support@wheelchairandscooter.com to obtain a return authorization number and a return address. Returns may not be sent to our corporate address.

Return Process:

  • Request an RA (Return Authorization) via phone/email within the product's return window.
  • The easiest way to request an RA number is by calling us at (phone number) or email us at support@wheelchairandscooter.com to request an RA number. Please include your order number, name and the item number you are returning.
  • Once the RA has been issued from WheelchairandScooterUSA, ship the item back to the address noted on the RA within 7 days.
  • Once the product is received it will be inspected for damage and signs of use. If item shows any signs of use, we are not able to issue a refund. In the event your item is not returnable we will contact you and you can decide if you'd like it shipped back. You will be responsible for shipping fees to get the item back to you.
  • Once approved, your refund, minus any restocking fees, will be refunded to your original form of payment.

 

Refused Deliveries/Packages:

  • If packages are refused at the point of delivery, you will be responsible for the return shipping.

 

Canceled Orders:

Orders canceled after the item has shipped are subject to all standard return policies. You must accept delivery, obtain an RA Number and ship the item back to the correct address. If delivery of an item is refused, return shipping costs are deducted from the issued credit and a 25% restocking fee (minimum $25) will apply. Second-Day and Next-Day shipping costs will not be credited if delivery is refused.

 

Shipping Policy:

The following shipping methods are available,

  • Standard Ground (5–7 business days),
  • Ship to Store (5-7 business days),
  • Expedited Second Day (2 business days), additional charges will apply,
  • Expedited Next Day (1 business day) additional charges will apply.

Business days do not include weekends or holidays.  Currently, we do not ship to US Territories, APO/FPO, or other international addresses.  Additional shipping fees may apply for shipping outside the continental US.  Please note that orders can arrive in multiple packages.

Shipping cannot be expedited on:

  • Oversized items,
  • Any items containing hazardous materials,
  • Specialty items (like custom-build products),
  • Any items that ship with freight or LTL,

The warehouse processing times are listed on each product page.  These are set by vendors, warehouse standards, and cannot be shortened.  These fulfillment times happen *before* expedited shipping occurs.  Expedited shipping is not guaranteed and is 100% subject to the shipping carrier's timeline and responsibility.  All expedited shipping fees once paid are non refundable once an order ships. 

 

Credits:

Once your return is received, WheelchairandScooterUSA will issue a credit to the payment type used for the purchase. Please allow up to 4 weeks for your credit to be issued.If your item is defective or was damaged in shipping, please call us at or email us at wheelchairandscooter.com. We will arrange for the item to be repaired or replaced promptly.